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Tuesday · November 29 2005

The cheat sheet to automated phone systems
What you need to say or press to get a human online ASAP when talking to “the machine.” I always try “0” first, but it looks like there's plenty of voice activated key words as well.

I'm sort of surprised the sidesteps aren't more uniform. I thought there'd be less telephony software providers selling to these large companies.

© 2005 Jason Keglovitz